This chart provides user-reported problems for TokBox Standard Video in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official TokBox Standard Video status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last TokBox Standard Video outages and possible affected you.
Minor · started 7 months ago
This status page won't be updated anymore. The new API status page (https://vonageapi.statuspage.io/) replaced this page on Monday, July 11, 2022. Please update your subscriptions and any automations that rely on those subscriptions in the new API status page and click on the "Subscribe to Updates" button. This will ensure you continue to receive the updates you need. Please contact [email protected] if you have any questions.
Minor Resolved · 7 months ago · lasted 30 minutes
We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploads. The issue is now under investigation. Currently observed incident timeframe impact window is 05:10 UTC to 10:50 UTC. During this time customers would have received intermittent failures from our system. If you have any questions in the meanwhile, please contact [email protected]
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Minor Resolved · 7 months ago · lasted about 1 hour
At 8:55am UTC we were notified that one of our api servers in the US East 1 region failed. The server was automatically taken out of rotation but any API requests that could have hit that server during the failure would have failed, implying some degraded the experience of the affected sessions. Any affected sessions should have recovered the normal activity once the server was removed automatically. Our team are investigating the cause of the failure.
Minor Resolved · 8 months ago · lasted less than a minute
One of our servers in the US-East region crashed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance at 14:06 UTC. There is no ongoing customer impact. The server is taken out of rotation and we are monitoring the incident. Please reach out to [email protected] if you have any further questions.
Minor Resolved · 9 months ago · lasted 8 minutes
Media Server Restart in US East region
Our monitoring has alerted us to a Media Server in the US East region that restarted. Sessions and users on this server were disconnected. The server has been taken out of production while we review the issue. Issue should be resolved at this point for any new sessions and/or connections.
Minor Resolved · 9 months ago · lasted less than a minute
Video Server Failure in Asia Pacific region
Our monitoring has alerted us to a potential service issue with our standard server. At 2022-04-30 23:30 UTC, we lost one standard TURN-server in the Asia Pacific Regional data center. Users would have experienced a connection drop if they were on this instance and recovered immediately. There is no ongoing customer impact. Please reach out to [email protected] if you have any further questions.
Minor Resolved · 11 months ago · lasted 12 days
Issue with Standard Media Server in Tokyo
One of our servers in the Tokyo Region data center crashed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance at 07:48 UTC. There is no ongoing customer impact. The server is taking out of rotation and we are monitoring the incident. Please reach out to [email protected] if you have any further questions.
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