Outage in Toky

Problems with calls and registration in South America region

Resolved Major

March 02, 2022 - Started about 2 years ago
Official incident page

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Outage Details

We are currently investigation an issue affecting calls and registration of agents in the South America region servers.

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/02/2022 04:48PM

This incident has been resolved

MONITORING about 2 years ago - at 03/02/2022 03:32PM

We are monitoring the solution implemented to make sure all agents in South America region can use the service.

IDENTIFIED about 2 years ago - at 03/02/2022 03:31PM

The issue has been identified and is isolated to a Zone of our cloud provider in South America region. A fix has been deployed to allow agents in that region to continue using the service.

INVESTIGATING about 2 years ago - at 03/02/2022 03:23PM

We are currently investigation an issue affecting calls and registration of agents in the South America region servers.

Latest Toky outages

Trouble with notification of messages and events - over 2 years ago

General supplier failure - about 3 years ago

Cloud provider incident identified and corrected - over 3 years ago

Cloud provider experiencing an outage - over 3 years ago

Connectivity issues in our apps - almost 4 years ago

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