Outage in TOPdesk

Disruption on all hosting locations.

Resolved Major

September 15, 2022 - Started over 1 year ago - Lasted 35 minutes
Official incident page

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Outage Details

Our content delivery network provider is experiencing technical difficulties. As a result your TOPdesk environment may not be available. We are aware of the problem and are in contact with them. Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 09 4135.

Components affected

TOPdesk EU1 SaaS hosting location TOPdesk BR1 SaaS Hosting location TOPdesk UK1 SaaS hosting location TOPdesk US1 SaaS hosting location TOPdesk AU1 SaaS hosting location TOPdesk NL3 SaaS hosting location TOPdesk CA1 SaaS hosting location

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 09/15/2022 11:36AM

We have received confirmation that the fix has been implemented.
We will keep monitoring the situation until we receive any confirmation that the issue has been fully resolved.

MONITORING over 1 year ago - at 09/15/2022 11:31AM

Our content delivery network provider has yet to send us a confirmation that everything is resolved.
Based on our monitoring, the disruption seems to have been resolved.

We will keep monitoring the situation and give you any updates, once we have received any more news.

IDENTIFIED over 1 year ago - at 09/15/2022 11:12AM

Our content delivery network provider has identified the issue and is currently implementing a fix.

INVESTIGATING over 1 year ago - at 09/15/2022 11:10AM

We have linked all hosting locations to this status page, seeing that NL3 is not be the only hosting location affected.

INVESTIGATING over 1 year ago - at 09/15/2022 11:07AM

Our content delivery network provider is experiencing technical difficulties. As a result your TOPdesk environment may not be available.

We are aware of the problem and are in contact with them.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 09 4135.

Latest TOPdesk outages

SaaS disruption EU1 issues with email server - 10 days ago

Disruption in hosting location NL3. Action Sequences are not functioning. - 24 days ago

Performance / availability issues - 29 days ago

SaaS disruption NL3 - about 1 month ago

Degraded performance on UK1C03 hosting location - about 1 month ago

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