Outage in TOPdesk

SaaS disruption US1C02

Resolved Minor

September 27, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing problems on environments hosted at US1C02. As a result your TOPdesk environment may show limited performance or not be available. We are aware of the problem and are working on a solution. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 09 7464.

Components affected

TOPdesk US1 SaaS hosting location

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 09/27/2022 02:13PM

The switch completed successfully. We are continuing to monitor this issue.

INVESTIGATING over 1 year ago - at 09/27/2022 02:09PM

We identified a problem with the SQL-Servers. A switch to the secondary system is already in progress

INVESTIGATING over 1 year ago - at 09/27/2022 02:03PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/27/2022 02:03PM

We are currently experiencing problems on environments hosted at US1C02. As a result your TOPdesk environment may show limited performance or not be available.

We are aware of the problem and are working on a solution.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 09 7464.

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