Check the stats and details of the latest Total Synergy outages and issues
Minor Resolved · 28 days ago · lasted about 3 hours
We're investigating multiple reports of platform slowness this morning, 07/11/2022 (11:10 AM AEST) Our engineering team are investigating this with high prioirty and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.
Minor Resolved · about 1 month ago · lasted about 6 hours
We've become aware of an issue impacting multiple areas of Synergy Cloud. Known areas of impact currently: -Logging in -Exporting reports to excel/PDF -Using Connect for Xero/MYOB import/export -Changing configration settings for Project Numbering This is not impacting all organisations, or all users but if you are affected please know that our Development team is currently investigating this with the highest priority and we will provide updates as they become available. We're incredibly sorry for any disruption caused by this and endeavour to get this resolved as soon as possible.
Minor Resolved · about 1 month ago · lasted 3 days
We have identified an issue that is currently impacting the Due Date on Bills. This issue means any bills created since 15 October, 2022, will have the same bill due date as the date they were created - any changes to bill due dates during the creation of these bills will not have saved. E.g, a bill was created on 23 October, 2021, and the due date was set for 23 November, 2021; this bill will currently have a due date of 23 October, 2021. Our development team are working to resolve this issue with urgency, and expect this to be resolved early next week, or before. In the mean time: - We recommend you do not create any new bills until we've provided an update stating this has been resolved. -We have provided a report called 'Bills with due date after 15 October', which is available for you to see the bills affected in your Synergy organisation. -Use this report to find any bills that are affected by this issue, and manually update their due dates in Synergy, and, if they have ...
Minor Resolved · started 4 months ago
Due to an infrastructure issue with one of our components, at 10:50 AM AEST our development team will be restarting a component of our API that will take 3 minutes. This may impact some invoices and background reporting.
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Minor Resolved · started 6 months ago
Synergy - Performance Issues
Synergy is currently experiencing issues on the production database which is causing some performance issues. Our development team have identified the problem, and will be restarting a service to rectify. Please note there will be approx 2-5 minutes of downtime during this restart. Downtime will occur at 9:55 AM AEST.
Minor Resolved · started 8 months ago
Synergy Platform Slowness
We're investigating a number of reports of platform slowness this morning. Our development team are investigating this with high priority and we will provide updates as they become available.
Minor Resolved · started 9 months ago
Synergy Cloud Invoicing Speed - 28/02/2022
We're investigating a small number of reports of slowness in generating invoices. We'll post updates ASAP as we find the source of this issue and resolve it.
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