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We continuously monitor the official Total Synergy status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Total Synergy outages.
Major Resolved · 14 days ago · lasted about 3 hours
There is a current issue where Synergy’s Analytics Power BI Dashboards are not loading. This is due to a current outage of Microsoft’s Power BI Service, which the dashboards use to present the data visualisations. We are continuing to monitor the situation, and will provide more information once a fix has been deployed by Microsoft. We appreciate your patience as we all wait for this issue to be resolved by Microsoft, and apologise for any disruption to your work.
Minor Resolved · 24 days ago · lasted about 1 hour
Synergy Cloud - Platform performance issues.
Our engineering team have identified a problem causing platform slowness in Synergy Cloud and will be applying a fix within the next 10 minutes. There will be downtime of 1-5 minutes from 2:30 PM AEST, we will provide an update once everything is back to normal.
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Major Resolved · 3 months ago · lasted about 1 hour
Synergy Cloud - Platform is down.
At 4:30 PM AEDST, Monday 19 December, 2022, our internal systems notified us of an issue with Synergy Cloud being unresponsive, and that some customers are unable to log in.. At 4:40 PM AEDT, we deployed a change to the environment, and are currently assessing if this change has been successful in solving the issue. We are incredibly sorry for any inconvenience this may be causing you, but please rest assured we are working on having this resolved as quickly as possible. We appreciate your patience and understanding.
Minor Resolved · 5 months ago · lasted about 3 hours
Synergy Cloud - Platform performance issues.
We're investigating multiple reports of platform slowness this morning, 07/11/2022 (11:10 AM AEST) Our engineering team are investigating this with high prioirty and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.
Minor Resolved · 5 months ago · lasted about 6 hours
Synergy Cloud - Performance Issues
We've become aware of an issue impacting multiple areas of Synergy Cloud. Known areas of impact currently: -Logging in -Exporting reports to excel/PDF -Using Connect for Xero/MYOB import/export -Changing configration settings for Project Numbering This is not impacting all organisations, or all users but if you are affected please know that our Development team is currently investigating this with the highest priority and we will provide updates as they become available. We're incredibly sorry for any disruption caused by this and endeavour to get this resolved as soon as possible.
Minor Resolved · 5 months ago · lasted 3 days
Bills - Due Date saving as created date.
We have identified an issue that is currently impacting the Due Date on Bills. This issue means any bills created since 15 October, 2022, will have the same bill due date as the date they were created - any changes to bill due dates during the creation of these bills will not have saved. E.g, a bill was created on 23 October, 2021, and the due date was set for 23 November, 2021; this bill will currently have a due date of 23 October, 2021. Our development team are working to resolve this issue with urgency, and expect this to be resolved early next week, or before. In the mean time: - We recommend you do not create any new bills until we've provided an update stating this has been resolved. -We have provided a report called 'Bills with due date after 15 October', which is available for you to see the bills affected in your Synergy organisation. -Use this report to find any bills that are affected by this issue, and manually update their due dates in Synergy, and, if they have ...
Minor Resolved · started 7 months ago
API Component Restarting
Due to an infrastructure issue with one of our components, at 10:50 AM AEST our development team will be restarting a component of our API that will take 3 minutes. This may impact some invoices and background reporting.
User-reported problems for Total Synergy in the last 12 hours. It's a collection of user reports from different sources.
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Synergy is cloud business and project management software used by architects and engineers to deliver projects and make business life easier.
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