Synergy Cloud - Performance Issues

Our development team have completed the restart in Synergy Cloud to resolve the issue impacting a small number of our users.
Downtime started at 11:41 AM and finished at 11:44 AM (AEST) on 02/11/2022.

We will continue monitoring all services in the background.

Thank you so much for your patience and understanding during this downtime period.

Development have identified the problem causing the performance issues that are impacting some users currently.

We will be doing a full server restart which will cause approx. 5-10 minutes of downtime.
This server restart is schedulled for 11:40 AM AEST, 02/11/2022

This will cause the entirety of Synergy Cloud to be offline.

We will continue to provide updates as they become available.

We've become aware of an issue impacting multiple areas of Synergy Cloud.

Known areas of impact currently:
-Logging in
-Exporting reports to excel/PDF
-Using Connect for Xero/MYOB import/export
-Changing configration settings for Project Numbering

This is not impacting all organisations, or all users but if you are affected please know that our Development team is currently investigating this with the highest priority and we will provide updates as they become available.

We're incredibly sorry for any disruption caused by this and endeavour to get this resolved as soon as possible.