Outage in TrackTik

Scheduled Maintenance Extended

Resolved Minor

March 09, 2023 - Started about 1 year ago - Lasted 19 minutes
Official incident page

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Outage Details

We would like to inform you that the Scheduled Maintenance on March 9th, 2023 at 10:15AM EST is taking more time than expected and has been extended. We are working to re-establish services as soon as possible. Thank you for your patience. Please note, this maintenance only affects our VIRGINIA-1 and VIRGINIA-2 clusters. What to Expect -------------- During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are: - Signing and clocking in - Changing sites/zones - Dispatch/Runsheet completion - Notifications - Viewing Post Orders and Message Board Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established. Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.

Components affected

TrackTik US

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/09/2023 04:44PM

The scheduled maintenance has been completed.

INVESTIGATING about 1 year ago - at 03/09/2023 04:32PM

We would like to inform you that the Scheduled Maintenance on March 9th, 2023 at 10:15AM EST is taking more time than expected and has been extended. We are working to re-establish services as soon as possible. Thank you for your patience.

Please note, this maintenance only affects our VIRGINIA-1 and VIRGINIA-2 clusters.

What to Expect
--------------

During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:

- Signing and clocking in
- Changing sites/zones
- Dispatch/Runsheet completion
- Notifications
- Viewing Post Orders and Message Board

Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.

Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.

Latest TrackTik outages

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Incident Type - 5 months ago

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Investigating a potential service disruption (Web portal/Shift App) - 8 months ago

Performance Degradation - 8 months ago

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