Outage in Trainerize

Issue with Trainer and Client app welcome emails sends

Resolved Minor

January 05, 2023 - Started over 1 year ago
Official incident page

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Outage Details

⚠️ Hi friends! We are aware that the email system powering trainer and client app welcome emails(Mailchimp Transactional) is having an outage. We are monitoring this issue and your requests. The workaround is to set up clients via the set up link (Option 2 in the article): https://help.trainerize.com/hc/en-us/articles/208689166 For more information refer to the status on twitter: https://twitter.com/mandrillapp

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/05/2023 04:27PM

FIXED: Hi everyone, the client and trainer welcome email issue is now resolved, all the messages in the queue have been processed. Thank you for your patience!

MONITORING over 1 year ago - at 01/05/2023 05:01AM

🟡 Update: The email system powering trainer and client app welcome emails (Mailchimp Transactional) is now resolved. Our system is still processing the queue of emails. Hang tight, your clients will receive the welcome emails soon! Thanks for your patience.

INVESTIGATING over 1 year ago - at 01/05/2023 12:41AM

⚠️ Hi friends! We are aware that the email system powering trainer and client app welcome emails(Mailchimp Transactional) is having an outage. We are monitoring this issue and your requests. The workaround is to set up clients via the set up link (Option 2 in the article): https://help.trainerize.com/hc/en-us/articles/208689166

For more information refer to the status on twitter: https://twitter.com/mandrillapp

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