Outage in Trainerize

App slowness and login issues

Resolved Minor

November 30, 2022 - Started over 1 year ago
Official incident page

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Outage Details

Around Nov 28, 22:00 PM PST we started receiving reports that some customers couldn't login to the system, and over time more people reported slowness and login issues. We found one of the servers is down, and adding that server back resolved the issue. Root cause One of the servers went down. After investigating, we noticed that one of the server has failed. Resolution Putting the server back solved the outage issue.

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/02/2022 04:34AM

Around Nov 28, 22:00 PM PST we started receiving reports that some customers couldn't login to the system, and over time more people reported slowness and login issues. We found one of the servers is down, and adding that server back resolved the issue.

Root cause
One of the servers went down. After investigating, we noticed that one of the server has failed.

Resolution
Putting the server back solved the outage issue.

Latest Trainerize outages

Service Interruption for all users - Our engineers are currently investigating. - about 1 month ago

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App Freezing on Mobile App (iOS only for ABC Trainerize + Pro CBA Apps) - about 2 months ago

Service Interruption for Web Users - Our engineers are currently investigating. We will provide an update ASAP. - 2 months ago

Unexpected outage for certain customers - 3 months ago

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