Outage in Traveling Mailbox

Issues with our Live Chat

Resolved Minor
February 24, 2022 - Started about 2 years ago
Official incident page

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Outage Details

Our Live Chat vendor is currently investigating issues within their software that is effecting our Live Chat. Customers may be unable to chat with us and we may be unable to respond to support tickets via email. Please contact us via Phone at 855-749-1737.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/24/2022 06:39PM

Our Live Chat vendor has indicated that the previous issues have been resolved.

MONITORING about 2 years ago - at 02/24/2022 05:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 02/24/2022 04:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 02/24/2022 03:39PM

Our Live Chat vendor is currently investigating issues within their software that is effecting our Live Chat. Customers may be unable to chat with us and we may be unable to respond to support tickets via email. Please contact us via Phone at 855-749-1737.

Latest Traveling Mailbox outages

Unable to accept phone calls - about 2 months ago
WWW Updates - 11 months ago
Images not loading - about 1 year ago

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