Outage in Truphone

IoT Portal - CDR Processing Delays

Resolved Minor

May 22, 2023 - Started 11 months ago - Lasted 2 days
Official incident page

Need to monitor Truphone outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Truphone, and never miss an outage again.
Start Free Trial

Outage Details

Truphone has identified an issue that is causing delays in processing Call Detail Records (CDR). This has a direct impact on rule processing and CDRs shown on the IoT Portal UI. We are working to reduce the delay times and updates will be provided as soon as they're available.

Components affected

Truphone Connectivity Management (iot.truphone.com)

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/24/2023 08:42AM

This incident has now been resolved.

IDENTIFIED 11 months ago - at 05/22/2023 09:22AM

Truphone has identified an issue that is causing delays in processing Call Detail Records (CDR).
This has a direct impact on rule processing and CDRs shown on the IoT Portal UI.

We are working to reduce the delay times and updates will be provided as soon as they're available.

Latest Truphone outages

IoT Portal - Degraded Performance - 10 months ago

Data Incident - Registration in South and Central America Countries - 11 months ago

Data Service Degradation - Singapore - 11 months ago

Network Incident - Service Degradation - 12 months ago

IoT Portal - Unavailable - 12 months ago

The best way to monitor Truphone and all your cloud services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook