Outage in TSYS Merchant

SEV-1 (Critical) TSYS System Incident - Sierra Down - Not Processing Transactions

Resolved Minor

August 22, 2021 - Started over 2 years ago - Lasted 7 months
Official incident page

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Outage Details

We are aware of an issue and investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/22/2021 03:58AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 08/22/2021 01:51AM

Our team has identified an issue and are taking steps to correct situation. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

INVESTIGATING over 2 years ago - at 08/22/2021 01:30AM

We are aware of an issue and investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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