Outage in TSYS Merchant

SEV-3 (Medium) TSYS System Incident - SFTP File Transfer Mailboxes

Resolved Minor

June 21, 2021 - Started almost 3 years ago - Lasted 9 months
Official incident page

Need to monitor TSYS Merchant outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TSYS Merchant, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of an issue with SFTP file transfer mailboxes and are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/21/2021 01:51AM

This incident was resolved at 7:41 pm MDT when teams resolved a file transfer issue and service was restored.

Teams will be working on steps for remediation and prevention of future occurrences.

INVESTIGATING almost 3 years ago - at 06/21/2021 01:26AM

We are aware of an issue with SFTP file transfer mailboxes and are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

Latest TSYS Merchant outages

Heartland System Incident - Exchange Lite - VAPS & NWS - 3 days ago

TSYS System Incident - Transaction Express Processing Issue - 25 days ago

Global Payments System Incident - Interac Debit processing issue - Canada - 30 days ago

Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada - 2 months ago

Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada - 3 months ago

The easiest way to monitor TSYS Merchant and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook