Outage in Twilio

SMS Delivery Delays to XL Axiata in Indonesia

Resolved Minor
September 15, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to the XL Axiata network in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/15/2022 01:34AM

We are observing recovery in SMS delivery delays when sending messages to XL Axiata network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 09/14/2022 11:59PM

We are experiencing SMS delivery delays when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 09/14/2022 11:05PM

We are experiencing SMS delivery delays when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 09/14/2022 11:01PM

Our monitoring systems have detected a potential issue with SMS delivery delays to the XL Axiata network in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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