Outage in Twilio

Issues Accessing Call Logs Within Twilio Console

Resolved Minor
June 01, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with Voice call logs in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Console Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/01/2023 10:54PM

Our engineers have deployed a fix, and the service has recovered fully. This incident has been resolved.

IDENTIFIED 11 months ago - at 06/01/2023 09:53PM

Our engineers have identified the root cause of issue accessing the Call Logs tab from within the Active Numbers page in Twilio Console, and are working on implementing a fix. We will provide another update in 2 hours or as soon as we have more information.

IDENTIFIED 11 months ago - at 06/01/2023 08:56PM

Our engineers have identified the root cause of issue accessing the Call Logs tab from within the Active Numbers page in Twilio Console, and are working on implementing a fix. We will provide another update in 1 hour or as soon as we have more information.

INVESTIGATING 11 months ago - at 06/01/2023 08:26PM

We've become aware of an issue with accessing the Call Logs tab from within the Active Numbers page in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.

As a workaround, please access call logs from within the Monitor tab in Twilio Console.

INVESTIGATING 11 months ago - at 06/01/2023 07:33PM

We've become aware of a potential issue with Voice call logs in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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