Outage in Typeform

Typeform Insights Panel degraded - Insights big picture is showing outdated numbers

Resolved Minor

November 15, 2022 - Started over 1 year ago - Lasted about 11 hours
Official incident page

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Outage Details

We have identified errors impacting our Insights Panel. On some forms Insights Panel is showing outdated numbers, the issue started 02:30 UTC 15th Nov. We are working on resolution with high priority and we will share an update as soon as available. Note - the issue does not impact the respondents’ ability to submit responses. REF: ZD 634245 | TYP- 8018

Components affected

Typeform Back-End

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/15/2022 09:28PM

We are glad to inform you that the fix has been implemented and the incident with the insights panel has been resolved.
We will run a problem investigation to understand what happened and how to prevent it from happening again.

Thanks for your understanding & sorry for any inconvenience this has caused.

MONITORING over 1 year ago - at 11/15/2022 03:12PM

We are happy to inform that we have identified the root cause for this incident impacting our Insights Panel. As of now, the fix has been applied, and the process is going well. We will continue to monitor it, and we expect this issue to be resolved before the end of the day.

Accept our apologies for any inconvenience this is causing.

IDENTIFIED over 1 year ago - at 11/15/2022 10:30AM

We have identified errors impacting our Insights Panel. On some forms Insights Panel is showing outdated numbers, the issue started 02:30 UTC 15th Nov. We are working on resolution with high priority and we will share an update as soon as available.

Note - the issue does not impact the respondents’ ability to submit responses.

REF: ZD 634245 | TYP- 8018

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