This chart provides user-reported problems for Tyro Service for Partners in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Tyro Service for Partners status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Tyro Service for Partners outages.
Minor Resolved · 3 months ago · lasted 28 days
We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions. Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table To process a transaction in Standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Please feel free to use this information if you’re receiving enquiries from merchants and encourage t...
Minor Resolved · 5 months ago · lasted about 3 hours
Some customers may be experiencing issues processing cards from a particular card issuer. We suggest asking your customers to please try an alternative debit or credit card type if possible. This issue is outside Tyro's control however we are actively monitoring declines and will provide further updates as they become available.
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Minor Resolved · started 7 months ago
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. We're aware of an issue which is impacting some customers ability to connect to the EFTPOS machine and transact. Some customers may also not be able to log into the Tyro App. Please try rebooting the EFTPOS machine by holding down the yellow button. We are urgently working on a resolution and will provide updates as they become available. We’re sorry for any inconvenience being experienced
Minor Resolved · started 8 months ago
Browser-based POS/PMS transactions
We're aware of a recent issue that was impacting some browser-based integrated transactions. This issue is now resolved however, if merchants are still experiencing difficulties, please ask them to clear their browser cache and reattempt to process the transaction. status.tyro.com has been updated with these instructions. We're sorry for any inconvenience experienced.
Minor Resolved · started 8 months ago
We are currently an experiencing issue which is affecting the ability to process eCommerce transactions. We're in the process of investigating this issue and will provide further updates on this page as they become available. We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Minor Resolved · started about 1 year ago
We’re currently experiencing an issue that may be impacting some customers’ ability to process transactions as well as access Tyro App and Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. Tyro currently experiencing an issue that may be impacting some customers’ ability to process transactions as well as access the Tyro App and Portal. Tyro are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Tyro sorry for any inconvenience being experienced.
Minor Resolved · started about 1 year ago
We’re aware that Medicare is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact Medicare directly. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
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