Outage in Ubiquiti

Remote Access Connectivity Issues

Resolved Minor
September 28, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/28/2022 08:07PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/28/2022 08:05PM

We have managed to identify and fix the root cause of the outage. There is still a small group of affected users, however we expect this to completely resolve within the next few hours.

INVESTIGATING over 1 year ago - at 09/28/2022 06:58PM

An issue has been identified where voicemail and call transcriptions may fail. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

INVESTIGATING over 1 year ago - at 09/28/2022 06:01PM

An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

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