Outage in Umbraco Cloud

Issue with Creating Projects on Umbraco Cloud

Resolved Minor
November 02, 2022 - Started over 1 year ago - Lasted 6 days
Official incident page

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Outage Details

We are currently investigating an issue that causes customers not to be able to create new v9 and v10 Umbraco projects on Umbraco Cloud. We are currently working with our partner Microsoft to resolve the issue.
Components affected
Umbraco Cloud Website Hosting
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/08/2022 12:56PM

We have rolled out and updated adding global.json to all .NET core-based projects (Umbraco 9 + 10), this ensures that the correct SDK is selected when deploying to Umbraco Cloud Websites.

An RCA will be available by the end of this week.

IDENTIFIED over 1 year ago - at 11/07/2022 01:01PM

On Friday, November 5 component was being hotfix on all Umbraco Cloud Websites. The component allows us to upgrade all .net core based projects (Umbraco 9 + 10) to include a global.json in the root of the repository to control the correct runtime of .net. All affected websites will be patched over the next few days.

Sorry for the inconvenience this has caused!

If you are still experiencing issues, please follow the guide below.
https://our.umbraco.com/documentation/Umbraco-Cloud/Troubleshooting/Deployments/#issues-with-net-7-deployments-between-local-and-envs

IDENTIFIED over 1 year ago - at 11/03/2022 07:09PM

We have rolled out a fix for creation of v10 Umbraco projects on cloud, we continue to work on fixing affected projects.

As mentioned before if your project is affected, either reach out to support or follow this guide:
https://our.umbraco.com/documentation/Umbraco-Cloud/Troubleshooting/Deployments/#issues-with-net-7-deployments-between-local-and-envs

IDENTIFIED over 1 year ago - at 11/03/2022 12:30PM

We have identified the root cause to be correlated with the rollout of .net 7 on to Azure. We have identified steps needed to mitigate the issue and we are working on a rollout strategy on cloud.

If your project is affected, either reach out to support or follow this guide:
https://our.umbraco.com/documentation/Umbraco-Cloud/Troubleshooting/Deployments/#issues-with-net-7-deployments-between-local-and-envs.

INVESTIGATING over 1 year ago - at 11/02/2022 08:25PM

We are still investigating the issue with creation of new projects/environments and when changing plans.

If you encounter this issue, please reach out to our support.
We are still working with our partner Microsoft to resolve the issue.

INVESTIGATING over 1 year ago - at 11/02/2022 02:06PM

We are currently investigating an issue that causes customers not to be able to create new v9 and v10 Umbraco projects on Umbraco Cloud.

We are currently working with our partner Microsoft to resolve the issue.

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