DNS outage with Spark Broadband

Further investigations show the DNS outage experienced by some end-users is isolated to Spark as an ISP and DNS zones hosted with the DNS provider Discount Domains.

Umbrellar recommends clients of Discount Domains contact their support department https://help.discountdomains.co.nz/s/ for further information on the outage.

The Umbrellar network is operating normally and the DNS zones are accessible via other ISPs.

We are getting multiple reports of clients and end users being unable to view websites hosted by us.
All indications point to a DNS fault occurring within Spark.

We will continue to monitor the situation and provide updates as things change.