Number of Incidents
7 outages
Since last incident
2 days
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Minor · 2 days ago · lasted about 1 hour
Notification of new incident. Slow performance.
Incident details: We are currently investigating an issue relating to slow performance of the UK deployment. Start Time: 20th September 2023 11:15am UTC Incident Scope: UK Deployment Description: Customers may experience slowness or timeouts performing certain tasks across tenants in the UK deployment. Next Update: The next update will be in 1 hour.
Major · 3 days ago · lasted about 1 hour
Notification of new incident. Slow performance.
Incident details: We are currently investigating an issue relating to slow performance of the SG deployment. Start Time: 19th September 2023 13:45pm UTC Incident Scope: SG Deployment Description: Customers may experience slowness or timeouts performing certain tasks across tenants in the SG deployment. Next Update: The next update will be in 1 hour.
Minor · 4 days ago · lasted about 1 hour
Notification of new incident. Email Print Degradation
Incident details: We are currently investigating delays with email print processing. It may be slow to process email print jobs and lead to delays before jobs are available for release. Start Time: 18th September 2023 07:30am UTC Incident Scope: EU Deployment Description: Customers may experience delays in retrieving email print jobs. Next Update: The next update will be in 1 hour.
Minor · 11 days ago · lasted about 2 hours
Notification of new incident. Performance and connections issues.
Incident details: We are investigating a performance issue which is reported from the field as tenants are slow and it is intermittently not possible to login to printers. Start Time: 11th September 2023 5:30pm (UTC) Approximately based on field reports and early telemetry review. Incident Scope: US Deployment Description: Customers may have issues with access to their tenant and general service performance. Next Update: The next update will be in 1 hour.
Major · 11 days ago · lasted about 4 hours
Notification of new incident. Performance and connections issues.
Incident details: We are investigating a performance issue which is reported from the field as tenants are slow or offline. Start Time: 11th September 2023 8:30am (UTC) Approximately based on field reports and early telemetry review. Incident Scope: UK Deployment Description: Customers may have issues with access to their tenant and general service performance. Next Update: The next update will be in 1 hour.
Major · 16 days ago · lasted 1 day
Notification of new incident. 2023.3 Deployment forced new device UI.
Start Time: As of 9am UTC Wednesday for the AU Deployment As of 1pm UTC Wednesday for the SG Deployment Incident Scope: Australian and Singapore Deployment Description: NT-ware deployed uniFLOW Online 2023.3 which provided a new and long-awaited device UI. This UI was intended to be optional for existing tenants (customers) and default for new tenants. Post deployment it was reported that ALL tenants were forced to the new UI. Rollback Options: For many customers this will have little to no impact to your environment and can be left in place. However, for customers that need to manage change control or user experience, you can roll back to the previous device UI by logging into the Tenant admin portal. Device UI: If disabled, the classic blue MEAP user interface is shown on the touch-panel display of the devices. Check the Enable modern device UI checkbox to enable the configuration of a custom user interface for Canon imageRUNNER ADVANCE devices (Generation 3 or newer). Once ...
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