Outage in uniFLOW Online
5 months ago - Official incident page

Processing delays for cloud print and scan (EU)

Resolved Minor

Details

Identified: 8 Mar 2022, 9:00 UTC Incident Scope: This only has been detected on the EU deployment. Description: We are seeing a continuation of processing delays from yesterday. This was largely mitigated towards the end of the incident on the 7th. Unfortunately this has resurfaced and the Operations team or investigating this incident with high priority. Our telemetry and reports have confirmed the releasing of cloud based print job is delayed. This can also, but to a slightly lesser extent impact scan processing delaying the the jobs getting to the destination service. Next Update: When and as the situation changes.
Updates ( sorted recent to last )
MONITORING at 03/08/2022 01:25PM

Hello Everyone, We have successfully applied mitigation controls restoring the EU deployment to normal operations. We are no longer recording delays to Print and Scan processes and will monitor for a further 30 minutes before we close this case.

IDENTIFIED at 03/08/2022 12:11PM

Hello, We have identified the cause of this incident and working to rectify it. This has meant some configuration changed that we are carefully applying to the system and monitoring the recovery closely. There has already made marked improvement to the processing times which will continue to improve as the performance improvements are rolled out. Another updated will be placed within the next hour on our progress.

INVESTIGATING at 03/08/2022 11:00AM

We are continuing to investigate this issue.

INVESTIGATING at 03/08/2022 10:59AM

We are continuing to investigate this issue.

INVESTIGATING at 03/08/2022 10:58AM

Identified: 8 Mar 2022, 9:00 UTC Incident Scope: This only has been detected on the EU deployment. Description: We are seeing a continuation of processing delays from yesterday. This was largely mitigated towards the end of the incident on the 7th. Unfortunately this has resurfaced and the Operations team or investigating this incident with high priority. Our telemetry and reports have confirmed the releasing of cloud based print job is delayed. This can also, but to a slightly lesser extent impact scan processing delaying the the jobs getting to the destination service. Next Update: When and as the situation changes.

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