Outage in uniFLOW Online

Device Login Issues

Resolved Minor

June 27, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Hello Everyone, It has been reported and replicated that device are failing to login which is impacting our (EU) European Union deployment. We are investigating this within operations and will provide further details as they become available. Please Note: We have had reports that restarting the device has resolved the issues but this is not confirmed by NT-ware at this time.

Components affected

uniFLOW Online Identification uniFLOW Online General Printing

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/27/2022 08:55AM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 06/27/2022 08:36AM

Hello Everyone,

We are getting positive feedback that the issues is resolved, our telemetry also backs this up. Early investigation points to resource utilization which specifically services requests from connected devices. We will continue to monitor and are investigating as to the root cause.

Sorry for any inconvenience caused.

Kind Regards
uniFLOW Online Operations Team

INVESTIGATING almost 2 years ago - at 06/27/2022 08:06AM

Hello Everyone,

It has been reported and replicated that device are failing to login which is impacting our (EU) European Union deployment.

We are investigating this within operations and will provide further details as they become available.

Please Note: We have had reports that restarting the device has resolved the issues but this is not confirmed by NT-ware at this time.

Latest uniFLOW Online outages

Continuation of incident: Microsoft Universal Print jobs failing: All deployments - 14 days ago

Notification of new incident. Microsoft Universal Print jobs failing - 15 days ago

Notification of new incident: Performance degradation, device connectivity issues: SG Deployment - about 1 month ago

Notification of new incident. Delay in displaying user changes in the UI : EU - about 2 months ago

Notification of new incident. MEAP devices unable to connect : US Deployment - about 2 months ago

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