AU: uniFLOW Online SmartClients lose connection to uniFLOW Online (Resurfaced)

Hello Everyone,

We are seeing great results with the mitigation controls currently in place. We will continues to monitor throughout this week and provide further updated shortly.

Kind Regards
uniFLOW Online Operations Team.

Dear all,
together with Microsoft, we have made some headway today and steps have been undertaken to mitigate the issue. We are moving this incident into a 'monitoring' state and will continue to work with Microsoft to implement a permanent solution.

We are continuing our investigation with Microsoft. At this point, all available logs and telemetry data point to an issue specific to the Australian (AU) Deployment (Infrastructure/Datacenter). We do not expect this issue to appear in other regions but remain vigilant.

Investigation with Microsoft is continuing but SmartClients are already reconnecting.
We will keep you updated about the ongoing investigation and further details.

Hello Everyone,

We still have this issues under investigation and working to identify the cause.

Regards
uniFLOW Online Operations Team

We are continuing to investigate this issue.

Hello Everyone,

Our monitoring and telemetry is indicating that SmartClients are disconnecting from our uniFLOW Online Cloud Service. This issues was initially experienced earlier in the week but resolved through improvements to resource scaling. We are currently experiencing a similar issue but not down to any resource limits.

Our operations team are working with Microsoft engineers to check the underlying Azure service infrastructure.

Important: Printing will continue to work. In the event of the SmartClient disconnecting from the cloud service it will switch to 'Emergency Mode' automatically. With this you can select a nearby printer to release your print jobs.

Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click ‘Manage your subscription’ in the email footer of the status page email notification.

Kind Regards
uniFLOW Online Operations Team