Slow performance and responsiveness issue, US Deployment

Hello Everyone,

Our telemetry and field reports have confirmed the system has recovered. Initial finding identified an issues in the Azure resource cluster our cloud services was running on which has been mitigated. We will publish a Postmortem no later then 20 days from this incident following a detailed investigation and review.

We are sorry for the inconvenience.
uniFLOW Operations Team.

Hello Everyone,

We have identified the cause of this issue and putting mitigation controls in place now. We will move this ticket to monitoring once we are sure the configuration changes are stable. Current estimates show that it could be up to 30 minutes before we see a full recovery of service. We are monitor this closely.

Next update at 14:00 UTC or as further information is available.

uniFLOW Operations Team

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Identified: 12:00 UTC 25-07-2022

Incident Scope: US (United States) deployment.


Description:

This is a preliminary notification based on our alerting and monitoring, which has indicated to us a performance degradation within our US uniFLOW Online Cloud Service. NT-ware Operations team is already investigating and working with technical specialists on this.


Next Update: The next update will be in 13:00UTC, or as information becomes available.


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