Outage in UpCloud

[NL-AMS1]: Networking issue

Resolved Minor

November 04, 2022 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

We have identified an issue with network connectivity in our Amsterdam data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.

Components affected

UpCloud NL-AMS1: Network Connections

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/07/2022 11:27AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 11/06/2022 08:21AM

We have identified an issue with network connectivity in our NL-AMS1 data centre. The affected cloud servers may experience slow connections or become unreachable.
We are working to restore connectivity and resolve the situation as soon as possible.

MONITORING over 1 year ago - at 11/06/2022 07:21AM

We have restored normal network connectivity to all affected cloud servers and will continue to monitor the situation.
If you are still unable to connect to your server(s), please contact our support via live chat or email support@upcloud.com.
We sincerely apologise for any inconveniences caused as a result of this incident.

IDENTIFIED over 1 year ago - at 11/06/2022 06:43AM

We have identified an issue with network connectivity in our NL-AMS data centre. The affected cloud servers may experience slow connections or become unreachable.
We are working to restore connectivity and resolve the situation as soon as possible.

MONITORING over 1 year ago - at 11/05/2022 09:04AM

We have restored normal network connectivity to all affected cloud servers and will continue to monitor the situation.
If you are still unable to connect to your server, please contact our support via live chat or email at support@upcloud.com.
We deeply regret and sincerely apologise for any inconveniences caused as a result of this incident.

IDENTIFIED over 1 year ago - at 11/04/2022 01:38PM

We have identified an issue with network connectivity in our Amsterdam data centre. The affected cloud servers may experience slow connections or become unreachable.
We are working to restore connectivity and resolve the situation as soon as possible.

MONITORING over 1 year ago - at 11/04/2022 01:31PM

We have restored normal network connectivity to all affected cloud servers and continue to monitor the situation.
If you are still unable to connect to your server, please contact our support at support@upcloud.com.
We apologise for the incident.

IDENTIFIED over 1 year ago - at 11/04/2022 12:37PM

We have identified an issue with network connectivity in our Amsterdam data centre. The affected cloud servers may experience slow connections or become unreachable.
We are working to restore connectivity and resolve the situation as soon as possible.

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