Outage in Upserve

Offline Mode 9/24

Resolved Minor
September 25, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Components affected
Upserve POS App and HQ
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/25/2022 04:55AM

Our engineering team has mitigated an issue causing some merchants to operate in offline mode.

We have observed some merchants return to normal operations that had previously been operating in offline mode.

We will continue to monitor this issue before resolving.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

INVESTIGATING over 1 year ago - at 09/25/2022 04:25AM

Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments.

Please review our help articles for operating in Offline Mode:
https://help.upserve.com/s/article/Offline-Mode-Overview
https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
https://help.upserve.com/s/article/Coming-Back-Online-Syncing-Troubleshooting-and-Errors

INVESTIGATING over 1 year ago - at 09/25/2022 03:52AM

Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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