Outage in Upserve

Offline Mode - 11/9

Resolved Minor

November 09, 2022 - Started over 1 year ago - Lasted 36 minutes
Official incident page

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Outage Details

Our engineering team is currently investigating connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Components affected

Upserve POS App and HQ

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/09/2022 03:41PM

Our third party partner has resolved issues with connectivity and your Point of Sale should be operating continuously online.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

IDENTIFIED over 1 year ago - at 11/09/2022 03:26PM

Our engineering team has identified an issue with a third party partner that may be impacting your Point of Sale connectivity. We are working with our partner to help them resolve and restore connectivity.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
View this Incident

INVESTIGATING over 1 year ago - at 11/09/2022 03:06PM

Our engineering team is currently investigating connectivity issues and your Upserve Point of Sale may be in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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