Urban Sharing

Urban Sharing Status

Official source Everything seems OK
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Stats

1 incidents in the last 7 days

1 incidents in the last 30 days

Automatic Checks

Last check: 2 minutes ago

Last known issue: 4 days ago

Latest Incidents

Last 30 days

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Resolved ETL pipelines failing to populate BigQuery with data

As part of a change in our SSL-policies, our ETL pipelines are failing to aggregate data into BigQuery. This affects dashboards and Big Query datasets.

Resolved Issues logging in to Admin

We're currently experiencing issues with logging in to Admin. This also affects roles editing in admin.

Resolved Admin console login issues

New logins to the admin console are affected by a global, widespread outage at our identity provider Google. We are following the situation closely.

Resolved Service unavailability

We are experiencing an incident that causes the Admin Console and our websites to be unavailable. We are investigating the issue

Resolved Issues with 3rd party payment service

Our 3rd party payment provider PayEx just reported that they have an issue with "Callback for Checkout" and "Callback for Payment Pages", which can affect customers ability to buy subscriptions and sign up to the service. We do not yet know the impact of the issue, but are awaiting more information from PayEx.

Resolved Intermittent station connectivity issues in Oslo, Verona

We are investigating intermittent connectivity issues with some stations in Oslo and Verona with our mobile network partner. Some stations might be unavailable or have degraded service at this time. We will provide an update by 11:00 CET.

Resolved Issues with 3rd party payment service

Our 3rd party payment provider PayEx just reported that they have an issue with "Payment callbacks", which can affect customers ability to buy subscriptions and sign up to the service. We do not yet know the impact of the issue, but are awaiting more information from PayEx.

Resolved Issues with 3rd party payment service

Our 3rd party payment service (Payex) are having issues right now, and this makes it impossible for some users to sign up to use the service. We are awaiting more information from Payex

Resolved Increase in unavailable vehicles

We're seeing a increase in bikes in a unavailable state on the street due to a error that occured during a data migration. We've identified the issue and our engineers are working on implementing a fix. The current state of the platform affects both end users attempting new trips and operators utilizing the supervisor app to check on broken vehicles

Resolved Elevated error rates

From around 16:30 CEST, we saw elevated error rates. A fix has been implemented, which should fully restore all services. We are currently monitoring the sitation.

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