Outage in UserTesting

Degraded Performance: Test Feed Auto-Update Functionality

Resolved Minor
March 14, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We’ve received reports that the "New Test" notifications for contributors are not behaving correctly. The Test Feed is not auto-updating correctly, and there is an increase in email notifications. Turnaround time might be affected as a result. Our engineering team is actively investigating.
Components affected
UserTesting Tester Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/15/2023 07:09PM

This issue is now fully resolved - thank you for your patience.

MONITORING about 1 year ago - at 03/15/2023 02:05PM

Thank you for your patience! We have implemented a fix and are actively monitoring the health of Test Notifications. We will update status.usertesting.com with any relevant information.

IDENTIFIED about 1 year ago - at 03/14/2023 06:56PM

We have identified the issue with the "New Test" notifications for the contributor test feed. Our Engineering team is in the process of implementing a fix.

INVESTIGATING about 1 year ago - at 03/14/2023 06:13PM

We’ve received reports that the "New Test" notifications for contributors are not behaving correctly. The Test Feed is not auto-updating correctly, and there is an increase in email notifications. Turnaround time might be affected as a result.
Our engineering team is actively investigating.

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