Outage in UserTesting

Degraded Performance of Test Feed

Resolved Major

April 26, 2023 - Started 12 months ago - Lasted 1 day
Official incident page

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Outage Details

We are seeing an issue with tests that have been recently launched. Some contributors might have an issue answering screeners, and payment values may not be accurate. Some tests might take longer to fill than usual. We are working on a fix. Please keep an eye on this page for updates. Thank you for your patience.

Components affected

UserTesting Payment Processing UserTesting Tester Dashboard

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/27/2023 04:09PM

This issue has been resolved. Please refresh your dashboard for the fix to take effect.

MONITORING 12 months ago - at 04/26/2023 10:11PM

A fix has been implemented and we are monitoring the results. Please refresh your dashboard for the fix to take effect.

IDENTIFIED 12 months ago - at 04/26/2023 05:12PM

A fix has been implemented to restore payment calculation functionality. We are continuing to see issues with answering screeners and are working on a fix. Some tests might take longer to fill than usual in the meantime.
Thank you for your patience.

IDENTIFIED 12 months ago - at 04/26/2023 04:01PM

We are seeing an issue with tests that have been recently launched. Some contributors might have an issue answering screeners, and payment values may not be accurate. Some tests might take longer to fill than usual.
We are working on a fix. Please keep an eye on this page for updates. Thank you for your patience.

Latest UserTesting outages

Single Sign On login issue for some users - about 1 month ago

Issues scheduling sessions for Invite Network participants - about 1 month ago

Issues loading the Metrics page for studies with Task Groups - about 2 months ago

Intermittent issues when loading the platform - 2 months ago

Issues accessing the platform - 3 months ago

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