Outage in VanillaSoft

VoIP is currently down for all customers

Resolved Major

February 21, 2021 - Started about 3 years ago - Lasted about 1 year
Official incident page

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Outage Details

VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Latest Updates ( sorted recent to last )

MONITORING about 3 years ago - at 02/21/2021 11:57PM

Phone lines have been restored. We continue to investigate the root cause of the incident, while also testing that all features are fully functional.

INVESTIGATING about 3 years ago - at 02/21/2021 11:48PM

VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Latest VanillaSoft outages

SIP 503 Errors - 5 days ago

VanillaSoft Servers Timing Out - 4 months ago

VanillaSoft VoIP Inbound and Outbound Call Issue - 4 months ago

No Audio on VS Connect (Inbound/Outbound Calls) - 5 months ago

VoIP Services experiencing SIP 408 Errors - 6 months ago

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