Outage in Veriff

Our verification engine is experiencing issues

Resolved Minor
November 21, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Hmm. Something seems to be up with verification engine which can cause slightly longer decision times. We are checking it out and will update you shortly. Sorry for the inconvenience!
Components affected
Veriff Verification Decisions
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 11/21/2022 04:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/21/2022 04:28PM

We’ve discovered the potential cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!

INVESTIGATING over 1 year ago - at 11/21/2022 04:11PM

Hmm. Something seems to be up with verification engine which can cause slightly longer decision times.
We are checking it out and will update you shortly.

Sorry for the inconvenience!

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