Outage in Vero

Delay in segmentation of the condition "has triggered event with property"

Resolved Maintenance
April 04, 2022 - 10 months ago - Lasted 7 days
Official incident page
Components affected
Vero Segment calculation speeds

Details

On Thursday 31st March at 4:27am UTC we began to experience delays in calculating segments that reference the condition "has triggered event with property". This is a result of a performance degradation on the database responsible for segmentation of events. If your newsletter references a segment that queries for the condition "has triggered event with property" it may be delayed whilst we perform maintenance on this database. We will provide further updates as soon as they become available. Note that automated messages (Workflows, Behavioural and Transactional campaigns) remain **unaffected** and are **operating as normal**. Please email [email protected] if you have any questions regarding your account, segments or newsletters.
Updates ( sorted recent to last )
MONITORING at 04/11/2022 07:52PM

Maintenance operations to optimise segment calculation speed have completed over the weekend and we are monitoring the results.

IDENTIFIED at 04/08/2022 05:49PM

Maintenance operations to optimise segment calculation speed are continuing to run. Additionally the system maintenance we will complete this weekend will contribute to improvements. Only the condition "has triggered event with property" is affected with all other segment conditions running efficiently. If you utilise this condition for a newsletter you may see some delay, we'll reach out if this is the case and can provide more information regarding your account. We'll follow up on Monday with an update on the status of this issue and will ofcourse follow up with a detailed postmortem once this is resolved. If you have any questions about your segments or newsletters please email [email protected]

IDENTIFIED at 04/07/2022 07:46PM

We've identified the root cause of the performance degradation and we are running maintenance operations to resolve the issue. This maintenance operation will run for the remainder of the week. We will provide another update on progress within 24 hours. In the meantime we've been taking mitigating actions to ensure that affected segments and newsletters continue to process, though you may still experience delays. Please email [email protected] if you have any questions regarding your account, segments or newsletters.

IDENTIFIED at 04/04/2022 04:41PM

On Thursday 31st March at 4:27am UTC we began to experience delays in calculating segments that reference the condition "has triggered event with property". This is a result of a performance degradation on the database responsible for segmentation of events. If your newsletter references a segment that queries for the condition "has triggered event with property" it may be delayed whilst we perform maintenance on this database. We will provide further updates as soon as they become available. Note that automated messages (Workflows, Behavioural and Transactional campaigns) remain **unaffected** and are **operating as normal**. Please email [email protected] if you have any questions regarding your account, segments or newsletters.

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