Intermittent delays in processing API requests, emails, statistics and webhooks

Over the last 48 hours (since ~10:00 25 October UTC) we've experienced several periods of significant email processing delays.

Yesterday and today (26 October UTC) our operations and engineering team have taken multiple steps to mitigate these issues. As a result of these measures we have seen improvements to processing transactional emails (as evident in the data below).

We are still investigating the root cause of these issues and will provide a post mortem once we are confident all problems have been resolved. Until this time it is possible that further delays may occur. We will continue to investigate.

To help users troubleshoot we are sharing average delay times during the affected periods. All times below are in UTC.

For transactional automated messages, **average** delays were as follows:

Tuesday 25 October
• 10:00 - 16:00 = 90 mins

Wed 26 October
• 09:00 - 18:00 = 22 minutes

For behavioural automated messages and workflows, **average** delays were as follows:

Tuesday 25 October
• 10:00 - 16:00 = 160 minutes
• 19:00 - 11:59 = 110 minutes

Wed 26 October
• 00:00 - 2:00 = 110 minutes
• 9:00 - 18:00 = 4 hours

If you have any questions please contact us at support@getvero.com.

Over the last 30 hours we've been experiencing intermittent delays affecting API processing and resulting in transactional, behavioural, workflow and newsletter delays. We've been updating each of the components that have been affected as they occur.

As of right now API processing and emails including behaviourals, workflows and newsletters are real time. Unfortunately transactional emails are currently seeing processing delays and we're working through a backlog of statistics, logs and webhooks.

Throughout this time we've been focused on identifying the root cause and are working hard to ensure all processing remains real time. We'll be posting updates as we receive them and will follow up with a detailed post-mortem once the issue is resolved.

If you have any questions about your account please email support@getvero.com