Outage in Vero

Newsletter Delays

Resolved Minor

February 21, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

At approximately 15:00 UTC, we noticed an increasing number of connection errors with an upstream provider resulting in serious email delays for newsletters. This provider has since provided a status update that they have "Implemented DDoS protection and monitoring results", but we are continuing to see intermittent connection errors and have reached out to the upstream provider to gather more details. In the interim, expect long delays on newsletter sending in both our Cloud and Connect products.

Components affected

Vero Newsletter processing

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/24/2023 01:09AM

Our upstream provider has reported that they are continuing to monitor their mitigation efforts. Over the last 24 hours, we've seen a return to normal sending and no substantial newsletter delays. We'll continue to monitor the situation, and provide future updates should we begin to experience delays again.

INVESTIGATING about 1 year ago - at 02/22/2023 07:34PM

While we continue to experience some intermittent issues with our upstream provider, we've seen a significant improvement in processing speed since yesterday morning. Our upstream provider has reported that they are continuing to investigate and monitor the situation, and we will be monitoring as well.

INVESTIGATING about 1 year ago - at 02/21/2023 08:58PM

At approximately 15:00 UTC, we noticed an increasing number of connection errors with an upstream provider resulting in serious email delays for newsletters. This provider has since provided a status update that they have "Implemented DDoS protection and monitoring results", but we are continuing to see intermittent connection errors and have reached out to the upstream provider to gather more details.

In the interim, expect long delays on newsletter sending in both our Cloud and Connect products.

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