Outage in vGRID Cloud Services

vGRID UFB

Resolved Minor

November 16, 2022 - Started over 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

Our upstream provider has reported that a large number of customers are experiencing a loss of fibre network service in Cambridge. This incident affects Waikato Fibre Network (Cambridge Fibre Network). Investigation is underway by the upstream provider to restore this service as soon as possible. Updates will follow shortly.

Components affected

vGRID Cloud Services UFB Network - Waikato

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/16/2022 07:39PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 11/16/2022 03:47AM

Upstream provider has updated that their field team have located the area of impact and are currently working to repair the damage. At this stage the restoration time is 10pm.

INVESTIGATING over 1 year ago - at 11/16/2022 12:33AM

Our upstream provider has reported that a large number of customers are experiencing a loss of fibre network service in Cambridge.

This incident affects Waikato Fibre Network (Cambridge Fibre Network).

Investigation is underway by the upstream provider to restore this service as soon as possible.

Updates will follow shortly.

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