Outage in vGRID Cloud Services

vGRID Internet Service

Resolved Minor

January 26, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

There are currently two outages with our upstream provider that occurred at 16:37 PM this afternoon caused by a potential fibre strike. All affected services have redundant paths that are up and running. There has been no impact to our services being delivered by vGRID. The two outage are: > Primary connection between Tauranga and Hamilton -- this has failed over to the secondary connection. > Secondary Internet connection for Hamilton Data Center -- primary internet connections are up and running. While this will not impact any of our services, we are at a slightly heighten risk due to the reduced redundancy. We will continue to monitor this situation through to resolution.

Components affected

vGRID Cloud Services vGRID Cloud Platform - Hamilton vGRID Cloud Services vGRID FTP Containers - Hamilton vGRID Cloud Services UFB Network - Tauranga/BOP vGRID Cloud Services vGRID Cloud Connect - Hamilton vGRID Cloud Services Customer Portal vGRID Cloud Services vGRID Voice Services vGRID Cloud Services vGRID Cloud Backup Portal - Hamilton vGRID Cloud Services Partner Portal vGRID Cloud Services vGRID Protect - Hamilton vGRID Cloud Services UFB Network - Waikato

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/27/2023 07:21AM

The fibre has now been repaired and has been back online for the past hour. We are now back to have fully redundant links again.

MONITORING about 1 year ago - at 01/26/2023 04:44AM

There are currently two outages with our upstream provider that occurred at 16:37 PM this afternoon caused by a potential fibre strike. All affected services have redundant paths that are up and running. There has been no impact to our services being delivered by vGRID.
The two outage are:
> Primary connection between Tauranga and Hamilton -- this has failed over to the secondary connection.
> Secondary Internet connection for Hamilton Data Center -- primary internet connections are up and running.

While this will not impact any of our services, we are at a slightly heighten risk due to the reduced redundancy. We will continue to monitor this situation through to resolution.

Latest vGRID Cloud Services outages

Windows 2022 Server will cease to boot with security violation error - about 1 year ago

vGRID IaaS Host failure - Hamilton Cloud Platform - over 1 year ago

vGRID UFB - over 1 year ago

vGRID Voice Services - over 1 year ago

Issue with Hamilton vCenter Server - over 1 year ago

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