Incident in VictorOps
over 1 year ago

Splunk On-Call Service Disruption: Actively Investigating

Resolved Minor
We are actively investigating a service affecting issue with the message delivery and alerting associated to our platform. We are approaching this issue with the highest level of urgency and the appropriate parties are actively engaged in troubleshooting the issue. Updates to follow as soon as they are available. f you have any immediate questions, please contact the Splunk On-Call Support team: [email protected]
Updates ( sorted recent to last )
INVESTIGATING at 02/26/2021 09:34AM

We are continuing to investigate this issue.

INVESTIGATING at 02/26/2021 08:58AM

SMS message delivery is improving significantly (to) fully functional. Phone messaging is still delayed. We are continuing to investigate the issue. Updates to follow.

INVESTIGATING at 02/26/2021 08:56AM

We are continuing to investigate this issue.

INVESTIGATING at 02/26/2021 08:38AM

As we continue to investigate this issue, we recommend leveraging PUSH Notification in your Splunk On-Call personal paging policy settings. For guidance: https://help.victorops.com/knowledge-base/paging-policy-setup/ The service disruption we are continuing to troubleshoot is primarily affecting Phone and SMS messaging. Updates to follow.

INVESTIGATING at 02/26/2021 08:30AM

We are continuing to investigate this issue.

INVESTIGATING at 02/26/2021 07:55AM

Please be advised that message delivery and alerting associated with the Splunk On-Call platform are significantly delayed as a result of this issue. As we continue to investigate and work this issue to ground, we recommend that you directly evaluate any monitoring solutions you may have integrated with Splunk On-Call to better determine the health and status of your associated systems, applications, and/or platform. Updates to follow.

INVESTIGATING at 02/26/2021 07:46AM

Update: The service affecting issues that we are actively investigating appear to be associated with a service disruption being experienced by one of our communications partners, Twilio: https://status.twilio.com/ We are continuing to pursue the investigation and resolution of this issue with the highest levels of urgency. Updates to follow.

INVESTIGATING at 02/26/2021 07:33AM

We are continuing to investigate this issue.

INVESTIGATING at 02/26/2021 07:33AM

We are actively investigating a service affecting issue with the message delivery and alerting associated to our platform. We are approaching this issue with the highest level of urgency and the appropriate parties are actively engaged in troubleshooting the issue. Updates to follow as soon as they are available. f you have any immediate questions, please contact the Splunk On-Call Support team: [email protected]

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