Outage in Viedoc

Text messages occasionally not delivered for US phone numbers (+1 country code)

Resolved Minor

November 30, 2022 - Started over 1 year ago - Lasted 19 minutes
Official incident page

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Outage Details

Text messages sent to US are occasionally failing due to an issue at our primary provider. When the service for the primary provider is failing, the secondary provider is called in to action. Most text messages are then being delivered as expected, but messages are occasionally failing with the secondary provider. The issue has been ongoing since 2022-11-29 at 18:00 CET. Troubleshooting is ongoing at the vendor side. There are no known interruptions in the service of text messages in other regions.

Components affected

Viedoc Subject portal (Me) Viedoc Main portal (clinic/admin/designer)

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/30/2022 05:42PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 11/30/2022 05:27PM

Text messages sent to US are occasionally failing due to an issue at our primary provider. When the service for the primary provider is failing, the secondary provider is called in to action. Most text messages are then being delivered as expected, but messages are occasionally failing with the secondary provider. The issue has been ongoing since 2022-11-29 at 18:00 CET.

Troubleshooting is ongoing at the vendor side.

There are no known interruptions in the service of text messages in other regions.

Latest Viedoc outages

Release of 4.78 on Japanese Instance - 27 days ago

Release of 4.78 on EU Instance - about 1 month ago

Release of 4.78 on China Instance Ongoing - about 1 month ago

Release Dates of Viedoc 4.78 - 2 months ago

Release of Viedoc 4.78 postponed - 3 months ago

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