No more running around. Monitor all the services your business relies on from one place. Know when there's something wrong, and react faster on outages.
Minor Incident Production: Portal Redirect on Production Environment
On Tuesday, Mar 8th, 2022 Subscribe Portal 2.0 becomes default Portal in Production environment. Access to Portal 1.0 in Production will no longer be available from Tuesday, Mar 8th, 2022 After 3PM PST. Active Portal 1.0 sessions will be ended You will be automatically routed to Subscribe Portal 2.0 and no action is required from you. Following are useful links for this transition: - Subscribe Merchant Portal 2.0 link - https://portal.vindicia.com/portal/login - Portal 2.0 Tutorial - https://vimeo.com/677757923 - Subscribe Portal 2.0 User Guide on our Knowledge Center - https://docs.vindicia.com/bundle/b_Subscribe_Portal2_User_Guide/page/Topics/portalGettingStarted.html - Online Help Guide - https://help.vindicia.com/en/index.html - Portal 2.0 FAQ - https://docs.vindicia.com/bundle/b_Subscribe_Portal2_User_Guide/page/Topics/FAQ.html
Resolved Minor STAGING and PRODUCTION : FDMS/Firserv unavailable
Merchants using FDMS/FiServ -- in staging and production -- are unable to connect to this payment processor. FiServ/FDMS is seeing an issue for Batch processing. Realtime/Online does not appear to be affected. We do not have an ETA and Network team have reached out to the payment provider. We will provide more updates as they become available This alert will be updated again once we have more information available to share. If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email [email protected]
Resolved Minor Staging | Realtime processing issues using ChasePaymentech
ChasePaymentech is having issues with Real-Time processing in Staging. This will affect merchants' real-time transactions who are using ChasePaymentech. This is an issue that Vindicia is investigating for remediation. This alert will be updated again once we have more information available to share. No ETA as of now. If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email
Resolved Minor Staging|Connectivity issue for the ExaVault Payment Provider
There is connectivity issue for the Payment Provider ExaVault in Staging environment, getting connection timeout on ExaVault URL. Our network team communicated with ExaVault support team and they found connectivity issue at their upstream provider. Currently we received ETA of 60 mins. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]
Resolved Minor Production | Connectivity issue for FDMS-Filedatagateway Platform
We are getting connectivity issue for FDMS-Filedatagateway Platform, our Network team is in touch with FDMS team to get the further updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]
No more running around to find the problem. Your team on top of the problems!
All your services status in one place
Check the status of all your services in one place. No more going to each one of the status pages and manage it one by one.
Real-time notifications on incidents
We monitor 24/7 and will warn when something happens. No more wasting time looking for why something doesn't work.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Monitor scheduled maintenances
Never be caught off guard again, with unexpected maintenance from your services. Access to a feed of the next scheduled maintenances.
Set notification level by service
Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.
Integrate with your existing workflows
Easily integrate the notifications in your processes with Zapier or Webhooks.
Get a Weekly Digest
Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.
Get notifications for only specific components
Filter the notifications by components of a service. You can choose to receive notifications when it's affecting only a specific component
Start monitoring
all your essential services
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
There are 1618 services to choose from, and we're adding more every week.
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Make your team more productive and efficient. Enabling monitoring for your services will give you real-time alerts and notifications when your services are down.
Start today for FREE