Number of Incidents
6 outages
Since last incident
7 days
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Minor · 7 days ago · lasted about 6 hours
Staging | Filedatagateway / firstdataclient connectivity is down
We are currently investigating this issue.
Minor · 13 days ago · lasted about 1 hour
Production | Portal 2.0 performance degradation
Portal 2.0 is experiencing an issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Minor · 17 days ago · lasted about 4 hours
Staging | Connectivity issue of Chase Paymentech
We are getting connectivity issues for Chase Paymentech in a Staging environment on Wednesday, Sept 6th, 2023. Our Network team is in touch with the Chase Paymentech team to get further updates. Please note that Only those Merchants using Chase Paymentech as their Payment Processor will see issues in processing batch and online transactions. This issue will only affect batch transactions (transaction renewals), not real-time transactions. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Major · 29 days ago · lasted 1 day
Production | Reports 2.0 is not generated from Aug 23rd 2023
Due to a technical problem, Production will not generate Reports 2.0 from the time period of August 23, 2023. Vindicia Engineers are addressing the issue and will keep you informed of any changes. The Reports 1.0 platform will allow users to create reports for this time frame. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Minor · about 1 month ago · lasted about 4 hours
Staging Portal Report 2.0 is impacted due to on going issue from August 24, 2023
Reports 2.0 from the time period of August 24 2023 is impacted in Staging due to some technical issue. Vindicia Engineers are working on the problem and will keep you updated on any developments. Users will be able to generate reports for this period of time from the Reports 1.0 platform. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com
Minor · about 1 month ago · lasted about 4 hours
Production| Issue with Litle Batch processing.
Vindicia is experiencing batch processing issues for Litle in Production due to ongoing maintenance at the Litle side. Our Netops team is co-cordinating with Litle Team on the same. Merchants connected to Vantiv will be experiencing issues. Will keep you posted with the latest updates. If you have any questions, please open a ticket a https://clientsupport.vindicia.com or send an email to support@vindicia.com
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