Outage in Vindicia

STAGING and PRODUCTION : FDMS/Firserv unavailable

Resolved Minor

May 15, 2022 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Merchants using FDMS/FiServ -- in staging and production -- are unable to connect to this payment processor. FiServ/FDMS is seeing an issue for Batch processing. Realtime/Online does not appear to be affected. We do not have an ETA and Network team have reached out to the payment provider. We will provide more updates as they become available This alert will be updated again once we have more information available to share. If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com

Components affected

Vindicia Production Vindicia Staging

Latest Updates ( sorted recent to last )

INVESTIGATING almost 2 years ago - at 05/15/2022 12:54PM

Hi All,

Production alerts have cleared for FDMS, but staging is still down.
FDMS prod batch is working, but the FDMS staging batch is still not. We do not have an ETA till now.

INVESTIGATING almost 2 years ago - at 05/15/2022 05:42AM

Merchants using FDMS/FiServ -- in staging and production -- are unable to connect to this payment processor.

FiServ/FDMS is seeing an issue for Batch processing. Realtime/Online does not appear to be affected. We do not have an ETA and Network team have reached out to the payment provider. We will provide more updates as they become available

This alert will be updated again once we have more information available to share.

If you have related questions, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com

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