Outage in Vindicia

Production | Email notifications for pre-billing are not being sent.

Resolved Maintenance

January 19, 2023 - Started over 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

We have identified an issue while sending out "Pre-billing notification" emails in Production. Currently, pre-billing notifications are not generated and end users are not receiving them. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Components affected

Vindicia Production

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/19/2023 04:46PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/19/2023 04:39AM

The fix has been implemented and we are currently monitoring.

INVESTIGATING over 1 year ago - at 01/19/2023 03:55AM

We have identified an issue while sending out "Pre-billing notification" emails in Production. Currently, pre-billing notifications are not generated and end users are not receiving them.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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