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Virtuagym Outages
Resolved Minor Credit refund issues when cancelling events on appointment schedule
We're currently investigating a credit refund issue that happens when we delete an event on the appointment schedule. If this deleted event still has participants on it and the applicable credit type of that event is set to be deducted any time before the event starts, at the moment of deletion the credits won't be refunded. If the credit type is set to be deducted immediately at the moment of booking, then the refund operation will be successful. We've identified the area of our software where this issue stems from and are currently working on identifying the specific point that is causing this issue. We will continue to update the status page throughout. Our apologies for the inconvenience.
Resolved Minor Credit assignment issues
We're currently investigating a credit assignment issue where, in some cases, the credit validity of the credits handed out for March was increased and the next credit handout date was also changed to the same date as the validity. The cause of the incident is being investigated by the entire credit team so that we get to a solution as quickly as possible. We will continue to update the status page throughout. Our apologies for the inconvenience.
Resolved Minor Member Export Outage
Our member export feature is currently experiencing outage, meaning that member exports are not delivered after the request has been made. We are currently investigating the cause of the incident, and will continue to update the status page throughout. Our apologies for the inconvenience.
Resolved Major Food Search Feature Outage
Our food search feature is experiencing a partial outage. We are currently investigating the cause of the incident.
Resolved Major Business Analytics Outage
We are currently experiencing difficulties with the Business Analytics module. We are investigating the source.
Virtuagym Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Frequently Asked Questions
- Is Virtuagym down today?
- Virtuagym seems to be up and running. We've updated the status 3 minutes ago.
- I'm having issues with Virtuagym, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
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- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Virtuagym has issues.
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- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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