Outage in VitalSource

VitalSource Catalog issues

Resolved Minor
January 18, 2022 - Started over 2 years ago - Lasted 2 months
Official incident page

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Outage Details

Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This also is causing issues issues in other VitalSource applications. - VitalSource Upload: New learning materials may not be able to added via the Upload application. - VitalSource Manage: Newly created content may not be found via search. - V3/V4 Catalogs: Some content may not be updated in catalogs, including the addition of new material, and distribution and price changes on existing materials. - Booklist Manager: Booklist may be unable to move a request to “Available” until this issue is resolved. - Explore: New content may not have been added to Explore collections until this issue is resolved.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 01/18/2022 08:35PM

Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This currently is causing issues in other VitalSource applications.

- VitalSource Upload: After creating new books/materials in our system, it may take a few hours before you can upload your file.
- VitalSource Manage: Newly created content may take a few hours before it can be found in search.
- V3/V4 Catalogs: Some custom pricing and custom ISBNs may not be up to date in your catalog.
- Booklist Manager: Newly added content may take a few hours before it can be made "Available."
- Explore: Explore issue have been resolved.

IDENTIFIED over 2 years ago - at 01/18/2022 06:45PM

Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This also is causing issues issues in other VitalSource applications.

- VitalSource Upload: New learning materials may not be able to added via the Upload application.
- VitalSource Manage: Newly created content may not be found via search.
- V3/V4 Catalogs: Some content may not be updated in catalogs, including the addition of new material, and distribution and price changes on existing materials.
- Booklist Manager: Booklist may be unable to move a request to “Available” until this issue is resolved.
- Explore: New content may not have been added to Explore collections until this issue is resolved.

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