Outage in VMware Cloud

VMware Cloud Services Issue

Resolved Minor

January 31, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes. Start Time: January 31, 2023 23:26 UTC End Time: N/A Current Impact: Under assessment.

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/01/2023 04:17AM

VMware Engineering teams have mitigated the impact. This incident stands resolved.

Start Time: January 31, 2023 23:26 UTC
End Time: February 01, 2023 03:30 UTC

Current Impact: None

IDENTIFIED about 1 year ago - at 02/01/2023 03:30AM

VMware Engineering teams are actively working towards restoration. Further updates will be provided as available.

Start Time: January 31, 2023 23:26 UTC
End Time: N/A

Current Impact: Customer onboarding with credit card payment and any existing update to the Credit Card method will have impact.

IDENTIFIED about 1 year ago - at 02/01/2023 02:20AM

VMware Engineering teams have identified the cause and are working towards mitigating the impact. Further updates will be provided as available.

Start Time: January 31, 2023 23:26 UTC
End Time: N/A

Current Impact: Customer onboarding with credit card payment and any existing update to the Credit Card method will have impact.

INVESTIGATING about 1 year ago - at 02/01/2023 01:29AM

VMware Engineering teams actively continue investigating this issue. Further updates will be provided as available.

Start Time: January 31, 2023 23:26 UTC
End Time: N/A

Current Impact: Customer onboarding with credit card payment and any existing update to the Credit Card method will have impact.

INVESTIGATING about 1 year ago - at 02/01/2023 12:32AM

VMware Engineering teams continue investigating this issue. Further updates will be provided as available.

Start Time: January 31, 2023 23:26 UTC
End Time: N/A

Current Impact: Customers may experience issues with onboarding credit card payments.

INVESTIGATING about 1 year ago - at 01/31/2023 11:57PM

VMware Engineering teams are investigating the issue and actively working on mitigating it as soon as possible. More updates will be provided in the next 30 minutes or as information becomes available.

Start Time: January 31, 2023 23:26 UTC
End Time: N/A

Current Impact: Customers may experience issues with onboarding credit card payments.

INVESTIGATING about 1 year ago - at 01/31/2023 11:32PM

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 31, 2023 23:26 UTC
End Time: N/A

Current Impact: Under assessment.

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