Outage in Volcanic

emails from the Volcanic platform not being sent.

Resolved Minor
October 20, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

An issue with a third-party provider (SendGrid) is preventing emails from being sent from the Volcanic platform. SendGrid engineers have identified the issue and are working to resolve. - https://status.sendgrid.com/ As soon as a fix is confirmed, we will provide a further update.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 10/21/2020 07:19AM

Our third-party provider has now confirmed that they have resolved the issue and all systems are fully operational.

We will now review the impact and work through resending the emails that are able to be sent from the platform for the period.

Thanks.

IDENTIFIED over 3 years ago - at 10/21/2020 07:16AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 10/20/2020 04:31PM

Our third party have updated that their engineers are still working to resolve this issue and further updates will be provided as they are made available.

We will continue to monitor this.

IDENTIFIED over 3 years ago - at 10/20/2020 12:45PM

An issue with a third-party provider (SendGrid) is preventing emails from being sent from the Volcanic platform.

SendGrid engineers have identified the issue and are working to resolve. - https://status.sendgrid.com/

As soon as a fix is confirmed, we will provide a further update.

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