Outage in Volusion

Reports of store's receiving an error on checkout page.

Resolved Major
December 01, 2022 - Started over 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating reports of certain stores receiving an error message on the checkout page. We are currently investigating and will provide further updates as we have more information and work towards a resolution.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/01/2022 09:48PM

This incident has been resolved.

MONITORING over 1 year ago - at 12/01/2022 04:04PM

Our third party payment vendor was experiencing an issue that caused an issue a select number of stores on our platform. We are continuing to monitor that this is fully resolved. If you encounter reports of customers having issues checking out on your store, please contact our support team.

You can find information on our available Support Channels here:

https://support.volusion.com/s/contactsupport

INVESTIGATING over 1 year ago - at 12/01/2022 12:08AM

We are currently investigating reports of certain stores receiving an error message on the checkout page. We are currently investigating and will provide further updates as we have more information and work towards a resolution.

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