Vonage Status
Ongoing UK SMS - Degradation for Inbound SMS related to some of our UK Long Virtual Numbers
We have been notified by UK supplier about an issue observing degradation in performance for a subset of our UK Long Virtual Numbers. You may experience...
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4 incidents in the last 7 days
31 incidents in the last 30 days
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Last known issue: about 5 hours ago
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Ongoing Voice API Service issue at US Data Centre
We have identified an issue that impacted a small number of calls at one of our US Data Centres. You may have seen some calls disconnected. The following services were impacted from [2021-04-22 11:29 AM] UTC until [2021-04-22 11:40 AM] UTC. Voice API The rest of the services have not been impacted. We will update this status as soon as we have more information on this issue.
Ongoing USA T-Mobile - SMS degradation towards t-mobile on verify api and 2fa shortcode API
We have been alerted SMS degradation towards T-Mobile on verify api and 2fa shortcode API. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Ongoing Potential issue with emails sent from [email protected]
We have been alerted that some emails being sent from [email protected] are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Ongoing Myanmar SMS - Internet shut down in Myanmar
This is to inform you that all internet services in Myanmar will be shut down starting from midnight on 15th March 2021 local time according to the Military Junta until further notice due to the current political situation there. Customers may experience irregular or inconsistent delivery into all of Myanmar. Inbound/Outbound/DLR traffic may be impacted. We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Resolved CA SMS - Degradation affecting Rogers Canada
We have been notified by our carrier partners of an issue impacting delivery towards the Canada network, Rogers Canada. As of result, you experience delays on outbound and inbound messages towards subscribers of the carrier mentioned above. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Resolved UK SMS - Outbound messages for Long Virtual Numbers undeliverable towards Lycamobile
We are currently experiencing issues affecting UK LVNs towards Lycamobile. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Resolved Indonesia SMS - Delay impacting international brand traffic towards PT Hutchison 3
We are currently observing SMS delay towards Indonesia PT Hutchison 3 Network which is impacting international brand customers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
Resolved Service Issue in Voice API
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following services... Voice API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Resolved Quota balance inconsistency in Vonage dashboard
We are investigating an issue where customers may observe balance inconsistencies in the Vonage Dashboard and API responses. This behaviour impacts the view of the balance but it does not affect spend/topup. We aim to provide an update on our investigation within 1 hour.
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