Is VTEX Checkout Down?

VTEX Checkout status is operational

Monitor VTEX and all third-party official status pages in one place

IsDown continuously monitor the official VTEX Checkout status page for ongoing outages. Check the stats for the latest 30 days and a list of the last VTEX Checkout outages.

Stats for VTEX Checkout outages in the last 30 days

Number of Outages


Average Downtime

180 mins

Total Downtime

540 mins

Since last incident

17 days

Users reports for VTEX Checkout in the last 12 hours

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Get access to historical data and VTEX Checkout's lastest outages

Major · 17 days ago · lasted about 7 hours

Connectivity issues in Chile, sales impact

We are currently investigating this issue.

Major · 18 days ago · lasted about 1 hour

Disruption in sales for a set of stores that uses external pricing

We are currently investigating this issue.

Major · 19 days ago · lasted about 2 hours

Partial outage on VTEX IO

Between 7:06 PM and 7:26 PM UTC-3 (BRT), we experienced a degraded performance on VTEX IO.

Major · 3 months ago · lasted about 2 hours

Increase errors on checkout operations

We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.

Minor · 4 months ago · lasted about 3 hours

Intermittent errors in shopping cart and checkout operations for some stores

We can confirm that some clients may be facing issues related to shopping cart and checkout operations. We are already currently investigating this issue.

Minor · 5 months ago · lasted about 2 hours

Degraded experience during checkout, elevated latency on product indexing

There is an elevated latency and an increase in error rate during the checkout process, particularly when processing rates and benefits calculations. We identified the issue and have been working on mitigating it

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Minor · 6 months ago · lasted about 5 hours

Overall increase in latency

We are currently investigating an overall increase in latency in our platform

Minor · 6 months ago · lasted about 2 hours

Unexpected drop in sales for 11 minutes

We noticed an anomaly in our internal systems that may or may not affect sales. We are pre-emptivelly opening a status and are investigating it further

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Frequently Asked Questions

Is VTEX Checkout down right now? What is VTEX current status?
VTEX seems to be up and running. We've updated the status 15 minutes ago.
Was VTEX Checkout down today?
VTEX is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with VTEX, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with VTEX and need support?
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